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Write to the lodge

There's no form and no chat robot here, just an inbox that a person reads. Email is the best way to reach us.

What to write about

Good reasons to get in touch

  • A game misbehaving: tell us which game, what you pressed and what you saw. A screenshot helps.
  • Something on the site that's wrong, unclear or hard to use, including accessibility problems.
  • Questions about privacy, or a request about information you've sent us.
  • Concerns about someone under 19 using the site.
  • Kind words. We read those twice.

Please don't send passwords, card numbers or other sensitive details. We'll never ask for them.

When to expect a reply

We aim to answer within three working days, usually sooner. Privacy requests are answered within 30 days.

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